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Human Intelligence vs Artificial Intelligence

Attorneys and claims managers face a recurring problem: too many files, too little time.

Publicado May 14, 2026 · Actualizado June 01, 2026

Stylized circular composition representing the partnership of Human Intelligence and Artificial Intelligence. On the left side of the circle, a calm, photoreal human face is shown in profile — a woman with composed features, eyes downcast in thought. On the right side, the back of her head dissolves into intricate blue cybernetic structures resembling neural circuitry, spinal cabling, and electronic vertebrae, glowing softly against a black background. In the upper-left, the Be Orca silhouette — a stylized black orca whale, the Case Chronology mascot — overlaps the circle, watching over the composition. The image visually expresses the central idea of the post: Artificial Intelligence and Human Intelligence working together as one, with the human guiding the technology, not the other way around.

What is the need of every attorney and claims manager? TIME. Too many files. Let's not even talk about the effort spent on getting them. So, you have the PDF files. Now what? Ultimately, someone will need to sort them, put them in order, separate the multiple copies from different sources, and identify the potential missing information. That is just the beginning. Some of those PDFs are copies of copies, faxes of faxes, and come in crooked, landscape, portrait, and gray highlighted texts. Do not even get me started on those handwritten notes with weird abbreviations. After reviewing thousands and thousands of those pages, I realize people communicate in a language that can only be recognized by their own tribe. Examples are the doctor tribe, the attorney tribe, and the social media tribe.

What an ask! "You need Me to review these thousand pages to prepare for tomorrow's demand/deposition/mediation? Yes." We also have another 100 cases to prepare this month.

Where Artificial Intelligence and Human Intelligence Meet

Thank goodness technology can help in the sorting process. The cloud-based Case Chronology software uses advanced OCR technology to identify dates and names on each PDF page. Using machine learning, a form of AI, Case Chronology processes the data to create chronologies. Because the program learns on live files (not in the software company's sandbox of training files), an experienced human continuously audits the results for feedback and correction. This collaboration between Artificial and Human intelligence provides the optimal combination. With the use of only Artificial intelligence, the output may be correct or can be a realistic-looking error. With expert Human intelligence, AI-created inaccuracies are recognized and corrected.

Command of the Facts, Before Crunch Time

As one of the founders of Case Chronology, I know that Case Chronology will accelerate your command of the facts and the objective evidence. After all, it was created because of my need as a medical expert. The information can be analyzed and presented at any time. You can view all the data multiple times, not just once before crunch time.

As the Claims Manager or the Attorney, you can combine the Case Chronology identified evidence with the intangible human variables to get to a Win-Win resolution.

An Example: From Baseline to Resolution

Let me give you an example. Case Chronology provides a person's life baseline from reviewing medical records, work records, social media posts, travel schedules, and spending. After the event, Case Chronology provides the timeline of medical treatments and the continuation of the other layers of the person's life (work, play, spending, etc.). With chronology-identified facts, a baseline case value can be derived.

The Claims Manager or Attorney uses the data from Case Chronology. They consider the intangible nuances, such as the Claimant's personality and presentation, the opposing counsel's reputation, and the presiding judge's ruling history, to negotiate a win-win resolution.

Why Soft Power Still Wins

As much as the hard power of technology tries to dominate, only the soft power of Human Intelligence will get it done. Technology — at least not yet — cannot accurately consider likeability, empathy, persuasion, and charisma variables. These intangibles factor into both sides' willingness to end the conflict. Both sides can claim victory and move on.

You need both Artificial and Human to have optimal intelligence. Case Chronology. Be Optimal. Be Orca.

John H. Shim, MD

Co-Founder, Case Chronology

Orthopaedic Spine Consultant